Cayuga Medical Center
  • Information Systems
  • Ithaca, NY, USA
  • Full Time
  • Support Staff

Responsible for first level (phone) software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals as necessary. Assists in the resolution of application, hardware and software problems. Candidates must possess a high school diploma or equivalent (Associates degree or higher preferred) with at least 3 years related experience.

Cayuga Medical Center
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